It was really simple to set up – Cariann and her team guided me through the whole process and even coached me on exactly what to say to our telecoms provider so that there would be no confusion about what was required from them.
The majority of our clients call us for help with a problem or for advice on how to access help. Cariann’s team – Becky, Laura & Kelly, did an excellent job in taking calls and ensuring our clients didn’t experience any break in the service they’ve come to expect from us.
Taking over 300 calls, they smoothly and efficiently dealt with them and ensured we were kept informed of any urgent issues, seeking advice from us where needed and taking messages where they could.
This meant that ACM was able to significantly reduce the number of staff they needed to work over the festive period and not worry about their clients being unable to access information, advice, and support. I would recommend Town Sq. Admin to any organisation that values great customer service.
