To begin with, we just asked them to take the overflow of calls when there wasn’t going to be anyone in the office. We had reservations as we previously had a similar arrangement with another company providing a telephone service but were severely let down as they frequently made mistakes and didn’t pass on the messages, however, we are very pleased to say that the service provided by Town Sq. Admin Support is exceptional. All calls get logged and followed by a very detailed email.
We had a meeting with Laura and explained how important it is that anyone who calls us is treated with respect and efficiency. She totally understood our needs and has fulfilled her promise to provide a service that treats people who call us as we would wish.
Since then, we have extended the service the team provide to include sorting out our LinkedIn and Mailchimp databases into specific categories. We had this ready within a few weeks and we are ready to get our Mailchimp marketing campaign underway.
Cariann has taken the time and trouble to ensure that the team she has built around her are well trained and reliable and she is always available to discuss any queries or changes that we would like to make. I am pleased to say that we are very satisfied with the service Town Sq. Admin provides and we can recommend them without hesitation. We will be continuing to use their services for the foreseeable future.
